Support
Send a reproducible report and we can diagnose the issue faster.
Before contacting support
- Update Elementor, Elements Galaxy Free, and Elements Galaxy Pro together.
- Clear Elementor generated CSS, page cache, CDN cache, and browser cache.
- Temporarily test with other optimization, animation, and smooth-scroll plugins disabled.
- Check the browser console for JavaScript errors.
Include these details
- WordPress, PHP, Elementor, Free, and Pro versions.
- A link to the affected page and the widget name.
- Browser/device details and screenshots or a short recording.
- Console errors, server errors, and exact reproduction steps.
- For 3D/Lottie: the model or JSON URL and whether it is same-origin.